In this section
Council on average provides more than ten thousand litres of water and collects and treats over two and a half thousand litres of wastewater from homes and businesses across Singleton a day!
Council owns and maintains a significant underground network of water and sewer mains. The infrastructure delivers to most urban towns and villages and collects then treats sewage from a large portion of those homes and businesses. Council’s water and sewer network and assets include:
Council is committed to providing a high level of customer service and standards across the organisation. The mission of Council’s Water and Sewer Group is;
To provide high quality water supply complying with the recognised drinking water standards to residents, businesses’ and visitors and to collect, treat and manage sewage in an environmentally and socially responsible manner.
Our strategic decisions and day to day activities in achieving our mission will be guided by our following values;
As part of this commitment and to continually measure the services being provided, Council has clearly articulated its responsibilities in the Customer Service Plan - Water and Sewer Group, which is updated regularly. The document also sets out our responsibilities with the community in accordance with legislative framework.
Council have a dedicated and enthusiastic team of people, both in the offices and out in the field, that keep your water running day and night, rain or shine, 24 hours a day seven days a week. Without the efforts of these teams, it would not be possible to delivery and maintain the high quality water and sewer services, or meet the levels of service agreed to by our customers and clients.
Our teams are:
The Customer Service Plan - Water and Sewer Group has been developed to provide a valuable and easy to interpret source of information for Council employees and its customers and ratepayers.
It clearly explains the responsibilities of Council's Water and Sewer business in providing essential functions in a sustainable and efficient way and the minimum levels of service customers can expect from Councils Water and Sewer business are detailed in the appendices.
In addition, the roles and responsibilities of Council’s water and sewer customers and property owners have been explained.