Water and Sewer Outages

From time to time, Council will need to undertake planned maintenance work and unplanned/emergency repairs to the water supply and sewerage system. Council is always mindful of the disruption that can be caused to customers.  See below map for properties affected by any planned or unplanned works.

How to use our map

  • Click on an icon for more information.
  • Use Ctrl + Mouse-wheel to zoom the map.
  • Click on Search Options to search by property address, Lot Section DP, street, or suburb. You can also zoom to initial viewpoint.

No Water and it's Not Showing on the Map?

If you have no water or low water pressure report it IMMEDIATELY.

Call our Customer Service Team 24/7 on 02 6578 7290.

Water and Sewer Outages Map

 

Notice of Water and Sewer Works to Facilitate the Construction of the Singleton Bypass

Council advises that the replacement of some of Council’s major water and sewer infrastructure is currently underway to facilitate the construction of the Singleton Bypass.

These works will require us to interrupt water services to some customers and will place additional demand on the water and sewer network. During this time, some customers may notice minor service impacts such as reduced pressure, short interruptions, or slower response times.

Council will make every effort to minimise disruption to customers and appreciates your patience as we support this important Transport for NSW project.

Important Information

Before planned works

You may wish to store sufficient water in bottles for drinking and water in buckets for flushing toilets. You may also like to speak to your plumber about options to meet your needs.

During emergency and planned water works

Hot water systems should not be operated during water faults and should be turned off to avoid possible damage.

A water main break can temporarily reduce water pressure in nearby areas. This happens when water escapes from the damaged pipe, lowering the flow across the network. Our crews will work quickly to isolate and repair the break, restoring normal pressure as soon as possible. Once repairs are complete, water pressure should return to normal, however due to the nature of Council’s water network, this may take a couple of hours. In some cases, some minor discolouration or air in the water (typically presenting as white/cloudy water) may also occur for a short time.

After emergency and planned water works

On resumption of the water supply, before turning the hot water system back on, a hot water tap should be turned on to flush out any air pockets from the pipes. When a consistent flow has returned, the hot water system can be turned back on and normal use resumed.

Dirty water after emergency and planned water works

We advise that you visually check the water prior to use. If it appears to be discoloured we suggest you turn on a tap and let it run for a couple of minutes to clear your pipe work. If it doesn't clear learn what to do here.

Emergency Works

From time to time, Council will need to undertake unplanned/emergency repairs to the water supply and sewerage system. Council always is mindful of the disruption that can be caused to customers.

If there is an unplanned interruption to your services, for example during an emergency, Council will use all reasonable endeavours to keep any inconvenience to you minimised by restoring the services as quickly as possible. Council’s Customer Service Centre will be able to provide information in relation to the unplanned interruption as well as estimated times for restoration. Council will also make every effort to provide advice on the unplanned interruption via social media and Council’s website, particularly where the interruption affects a large area.

Planned Works

From time to time, Council will need to undertake planned maintenance work to the water supply and sewerage system. Council always is mindful of the disruption that can be caused to customers. Council will provide residents 24hrs notice and commercial/industrial customers seven day's notice, prior to commencing planned work.

 

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