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Customer Experience

Voice of the Customer

Council is embarking upon a program of transformation called "The Voice of the Customer" that will change the way we work and the way we operate by embedding customer centricity in every decision we make.

Compliments and Complaints

Singleton Council is committed to being a leading customer focused organisation and to continually improve the quality of the services we provide to our customers and our community. We also recognise that sometimes we may not get it right.

Customer Service Charter

This document is our promise to you. It sets out our customer service standards at Singleton Council.

Council Kiosk

We’re bringing Council to you! Council Kiosk is our mobile Administration office that will visit a number of locations
across our local government area throughout the year, so we can meet with you for Council services and talk about what’s happening in your neighbourhood.

Community Forum

Community Forums are an opportunity for members of our community to voice their opinions or ideas to Councillors and senior Council staff on any topic relevant to Council or the Singleton Local Government Area.