At its meeting of 20 May 2025, Council resolved to place the draft Water and Sewer Customer Service Plan and Draft Customer Service Standards on public exhibition for a period of 28 days and to notify of its intention to adopt the draft plan, subject to consideration of any submissions received.
The draft revised Plan includes:
- A summary of services for drinking water, sewage collection and treatment, and liquid trade waste
- Information on customer service processes such as connections, metering, billing, maintenance (eg backflow devices), complaints, and dispute resolution
- Key performance indicators and targets for service delivery, including standards for water quality, pressure, supply interruptions, sewer overflows, odours, and response/repair times.
The draft revised Plan helps inform customers of the service they can expect from Council, as reported to various NSW Government and/or National regulators. These standards are not contractual but serve as a guide to the typical service levels customers can expect.
The documents are available for viewing in hard copy at Council’s Administration Building, Singleton Public Library, Singleton Visitor Information Centre and Singleton Youth Venue, or may be downloaded below.
Draft Customer Service Plan
Draft Customer Service Standards - Priorities and Timeframes - Levels of Service
Submissions are invited and may be made in writing to the General Manager, PO Box 314 Singleton NSW 2330 or emailed to E council@singleton.nsw.gov.au by Friday 20 June 2025.
For any enquiries, please contact Council’s Customer Service team on T 02 6578 7290.