Privacy Statement

Singleton Council is committed to quality service and makes every attempt to ensure accuracy, currency and reliability of the data contained within this site. However changes in circumstances after time of publication may impact the quality of this information. It is the responsibility of the user to make his/her own decisions about the correctness of information found.

Personal information collected via this website may include:

  • Content of electronic forms or surveys completed on the website
  • Any messages or commences submitted via this website or email address

Council has an obligation to protect the privacy of site users and is committed to protecting your personal information.

This Statement outlines Council's practices relating to personal information obtained through access to its website. This statement is provided in accordance with the Guidelines for Government Websites issued by the Australian Privacy Commissioner.


Privacy Management Plan

Council has adopted a Privacy Management Plan in accordance with the Privacy and Personal Information Protection Act 1998 (the Privacy Act).

It is recommended that you read the Privacy Management Plan prior to submitting any personal information to us. Council respects and protects the privacy of users. 

To view the Privacy Management Plan, visit our Policies page.

Statistical Information

If you visit Council's website to read or download information, the following information will be recorded for statistical purposes:

  • Your server's address;
  • The name of the top level domain from which you access the Internet (for example,.gov,.com,.edu,.org,.au,.nz etc);
  • The type of browser you use;
  • The date and time you accessed its site;
  • The pages you accessed and the documents you downloaded;
  • The previous Internet address from which you linked directly to its site; and
  • The Internet address to which you link directly from its site.

The above information is used to create summary statistics which allow Council to assess the number of visitors to the different sections of its site, discover what information is most and least used, determine technical design specifications, and help it make its site more useful to visitors.

How Council will use your personal information

  • Council will use your information for the purpose for which it was collected.
  • Council will use your information to understand community and customer needs to continuously improve its services.
  • Council may use your information to let you know about its services or other information available.
  • Council may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy Act bind council's agents and contractors.

Disclosure of personal information

Council will only disclose your personal information if: you have consented to the disclosure. The disclosure is required or permitted by legislation. Where it is necessary to lessen a threat to someone's life or health.

Accuracy of person information

Council will take reasonable care to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.

Storage and security of your person information

Council will take all reasonable steps to protect the personal information it holds from misuse, unauthorised access and modification.

How to access, correct or update your personal information

If you want to know exactly what personal information Council is holding about you, you are welcome to request such information by contacting Council's Privacy Officer.

You can apply to Council to amend your personal information to ensure it is relevant, up to date, complete and not misleading.

How we dispose of your personal information

Council will dispose of your personal information in accordance with the State Records General Disposal Authority.10 (GDA10).


Council tracks the pattern of visitor usage using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit Council's website.

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping.

The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.


Links to other websites

Council's website contains links to other websites. These linked sites are not under the control of Council. Council is not responsible for the management or protection of any personal information you provide to these sites. Before disclosing your personal information on any other website Council recommends you examine the terms and conditions of using that website.

Children's Privacy

Council will take all reasonable steps to protect the privacy of children. Council asks that children under the age of 18 have a parent or guardian submit personal information on their behalf when required.

Contacting Singleton Council by email

Council will only record your email address if you choose to send it a message.

It will only be used for the purpose for which you have provided it and will not be added to any mailing list.

Council will not use your email address for any other purpose, and will not disclose it without your consent.

Subscribe and unsubscribe email service

Council's website offers a subscribe and unsubscribe email service for those people who wish to receive Council news and other updates via its Online Services system.

When you subscribe to this service your email address and, as an option, your name is added to a database.

This information is used only to provide the service and will not be used for any other purpose, and it will not be disclosed without your consent.

Online Chat

Personal information submitted via online chat will only be used for the purpose for which it was collected and will be recorded in Council's corporate information system.

Social networking and other sites

When following links to other sites from this website, we recommend you read the privacy statement of that site to familiarise yourself with its privacy practices. This privacy statement does not extend beyond this website and Council is not responsible for the privacy practices or the content of other linked websites. Social networking services also have their own privacy policies for handling your personal information. This website privacy statement does not extend to social networking services.

Changes to this statement

Council will occasionally update this privacy statement. When it is updated Council will revise the 'last updated' date at the top of the statement.

How to contact us

If you have any questions please contact us or telephone Council's Privacy Officer on T 02 6578 7290

Other information can be obtained from Privacy NSW.