No longer on display. Expired on
03 July 2026, 12:00 AM
Singleton Council is conducting a Community Satisfaction Survey as part of the ongoing commitment to understanding community sentiment and measuring satisfaction with services, facilities and overall performance.
Independent research partner, Micromex Research has been engaged to conduct the survey via telephone interviews with residents aged 18 years or over from across the Singleton local government area who will be randomly selected to take part.
Telephone surveying will commence from Monday to Friday between 1pm and 8.30pm, and Saturday between 10am and 4pm.
Participation is voluntary. All responses are confidential and used for research purposes only. The survey includes a mix of open-ended questions, rating scales and demographic questions to support detailed analysis.
Micromex interviewers will not ask for any personal information (apart from gender and age range) or banking details.
Following completion of the survey, Micromex Research will provide a comprehensive report and presentation to Council including:
- Trend analysis against previous survey results (including 2021)
- Benchmarking against regional councils
- Identification of key drivers of satisfaction
- Highlighting of strengths and areas for improvement
If you have any questions about the survey, please contact Council’s Customer Service team on T 02 6578 7290 or email council@singleton.nsw.gov.au
Frequently Asked Questions
Why is Council undertaking a Community Satisfaction Survey?
Understanding community sentiment and opinion is more important than ever, particularly in the context of evolving community expectations, service demand and regional change. The Survey will help Council understand the community’s satisfaction with its performance and services, as well as inform the development of future strategic plans and alignment with community priorities.
Who is Micromex Research?
Micromex Research is a market and community research provider based on the Central Coast. The company has conducted previous Community Satisfaction Surveys for Singleton Council. The Micromex benchmarking framework draws on a large network of comparable councils, providing meaningful context for evaluating Council performance and identifying opportunities for improvement.
When was the last Community Satisfaction Survey completed?
Council last undertook a Community Satisfaction Survey in 2021.
How are residents chosen and contacted?
Micromex has access to commercially available lists of contact numbers including both mobile numbers and landlines. Residents in the Singleton LGA are chosen at random to be contacted and asked to participate.
Can residents ask to be involved in the survey?
To ensure the survey results represent a statistically valid sample of the community, participation is limited to residents randomly selected and contacted by Micromex Research. Council continues to provide other opportunities for residents to share feedback through engagement activities and the Voice of the Customer program.
Will Micromex researchers ask for personal information?
All surveys are anonymous and residents are not required to provide any personal details. Researchers will only ask standard demographic questions such as gender and age range.
How else does Council collect community feedback?
In addition to the Community Satisfaction Survey, Council regularly seeks feedback through community engagement activities, strategic planning processes and the Voice of the Customer program, which captures feedback across more than 95 Council services and activities.