Front counter revamp will rewrite customer experience at Library
Published on 16 June 2026
Visitors to Singleton Public Library can look forward to turning the page on an even better customer experience, with a $189,125 grant set to deliver a story‑worthy transformation of the front counter area.
Singleton will use the money from the 2025/2026 Public Library Infrastructure Grants to upgrade and replace its customer service areas, improving accessibility and delivering a more modern, streamlined service.
Dwight Graham, Singleton Council’s Director Corporate + Community Services said the Library’s eight-metre front counter had been identified as a barrier by a consultant from the State Library.
“Our goal is always to deliver inviting, welcoming spaces for everyone, and this grant will completely transform the front counter area and make the Library even better for everyone to come in, spend time using the facility, and take home the items they want to borrow,” he said.
“We’ll remove the current mammoth front counter, revitalise that whole front counter area, install a self-check machine that people can move up and down to suit themselves, and replace shelving throughout the Library with moveable shelving so that we can easily and efficiently move our collection around.
“There’ll also be bigger computer stations which will make them even more comfortable for people to use.
“This is a fantastic project that follows on from the Library’s 20th birthday celebrations in 2024 when we replaced all the furniture in the building, and keeps us on track to deliver a modern, accessible Library for people to come in and use, as well as house the wonderful range of programs and services run by our innovative Library team.”
Council is aiming to complete the project by the end of the year, with minimal disruption to Library services.
NSW State Librarian Dr Caroline Butler-Bowdon said she is delighted that the funding will enable councils to develop and enhance their library services.
“Library building upgrades make it easier for more people to access the high-quality collections, connectivity and committed staff who work in NSW public libraries,” she said.
“I am pleased that this funding will help to deliver improved libraries for communities all over NSW. We know that libraries benefit people at all stages of their lives, providing free and impartial access to information, and this has never been more important."