Social Media Policy

This policy sets the protocols for Council’s use and management of social media platforms across all business units for Councillors and Council workers. 

Information about Singleton Council's social media pages

Council's social media pages are not used for logging and responding to complaints and service requests. Comments and direct messages through its social media pages are not considered formal correspondence.

You should contact Singleton Council by email, phone, or in writing if you have:

  • a formal request, comment, enquiry; or
  • a compliment or complaint concerning Council services, staff or councillors

Council will deal with these types of enquiries in accordance with relevant policies.

Social media house rules

We encourage you to be respectful of other community members, adhere to the appropriate social media channel posting guidelines (eg the guidelines of Facebook, Twitter, LinkedIn, Instagram, YouTube etc.) and understand that Singleton Council reserves the right to remove any content including posts, comments, photos, videos, electronic recordings or other information, that:

  • is harassment and/or bullying or unlawfully discriminatory
  • is inaccurate, misleading, fraudulent or deceptive
  • is defamatory, offensive, humiliating, threatening or intimidating
  • contains profane language or is sexual in nature
  • is discriminatory in any way (e.g. racist, sexist, homophobic, ageist)
  • involves trolling or deliberate disruptions to conversations
  • is spam, junk mail, or files that contain viruses or programs that could damage the operation of other people's electronic devices containing any personal details, like phone numbers, email address etc.
  • is anything that promotes, incites or instructs in matters of crime or violence
  • violates the intellectual property rights of another
  • violates any law or regulation
  • advertises, endorses or solicits commercial products or business
  • or is otherwise deemed offensive or inappropriate

Keeping this in mind, we reserve the right to address factual errors. Inappropriate or offensive comments will not be tolerated, and we reserve the right to remove comments at our own discretion. Users who repeatedly breach the page guidelines will be removed from the page.

Our rights

We reserve the right to:

  • remove any content that breaches the guidelines above and block any user that repeatedly violates these rules
  • change these house rules at any time without prior notice
  • use your comments, ideas and images

By engaging with us on our social media channels, you agree that any material posted belongs to you and does not infringe the intellectual property rights of anyone else. You also grant us the right to use, develop, modify, adapt and publish your comments, materials and ideas in any format and on any channel, without obligation to you.

Comments and feedback

We value your comments and feedback; however, our social media pages are not an official channel for customer requests or submissions. For all service requests, incident reporting, comments and feedback, please contact our Customer Service team on T 02 6578 7290 or send your enquiry to E council@singleton.nsw.gov.au.

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