Hardship Policy

The purpose of this policy is to:

  • To provide financial assistance to ratepayers who are experiencing financial hardship with the payment of rates, fees and charges.
  • To provide a decision-making framework for the appropriate assessment of all financial hardship applications.
  • To fulfil the statutory requirements of the Local Government Act 1993 and other relevant legislation in relation to the waiving or reduction of rates, charges and interest due to hardship.