No longer on display. Expired on
22 March 2026, 06:00 PM
At its meeting of 17 February 2026, Council resolved to place the Draft Complaint Handling Policy on public exhibition for a period of 28 days and public notice be provided of the intention to adopt the draft policy subject to consideration of submissions received.
The purpose of the Draft Complaint Handling Policy is to facilitate a consistent, fair, transparent and equitable resolution to customer complaints made to Council.
This Policy:
- Provides a framework for managing complaints from the public in a fair and consistent manner, as a means of improving customer service in all areas of Council’s operations
- Ensures that issues which are the subject of complaints are addressed promptly and in a manner which, as far as possible, ensures that such issues will not be the subject of future complaints
- Ensures that all complaints are investigated thoroughly and
- Provides transparency and awareness to the community regarding Council’s policy and procedures
The Draft Complaint Handling Policy is available for viewing online below:
Download the draft policy
Or view the draft policy in person at:
- Singleton Council’s Administration Building
- Singleton Visitor Information Centre
- Singleton Public Library
Submissions should be made in writing and addressed to the General Manager, Singleton Council PO Box 314 Singleton NSW 2330 or sent via email to E council@singleton.nsw.gov.au by Sunday 22 March 2026.
Enquiries can be made to Council’s Customer Service Team on T 02 6578 7290.