Show All Answers
The long-term aspirations of the community cannot be achieved without the planning and provision of sufficient resources such as time, money, assets and people. The Resourcing Strategy details how Council intends to manage these resources over the long term as it delivers the strategies and actions detailed in the Delivery Program and the Operational Plan.
The Resourcing Strategy consists of three key components. These three components provide the evidence for Council and the community to understand the constraints and opportunities it must work within to deliver the objectives of the Singleton Community Strategic Plan.
The three components of the Resourcing Strategy are:
The conversations our community had with Council during the development of the new Community Strategic Plan were vital to outlining the vision for Singleton for the next 10 years and ensuring the services we provide align with the needs and expectations of our residents. The Singleton Council Delivery Program 2017-2021 is an important document, because it drives the medium-term action plan for how our Council is going to turn the Community Strategic Plan into a reality over the next four years, and ultimately set the course for the next 10 years.The Operational Plan includes actions that Council will undertake to implement the Delivery program, which area of Council is responsible for implementing each action, and what we delivery. The Operational Plan is a document that is produced annually, and includes budgets and fees and charges.
Council deploys key measures to record its performance against targets. Targets for each of these measures are determined annually and are listed in the Delivery Program. The measures are:
Council regularly reports on its performance to ensure the community is informed of Council’s operations and is able to track our progress and achievements in meeting the community’s priorities.Council uses a variety of reporting documents, including:
In most cases, yes. Organised events or activities requiring access to Council's land require approval.
All public events held in Singleton require public liability insurance.
Organisations or groups planning to host an event should have insurance already in place. It is important to check with your insurance broker that the nature of the event is covered under your policy.
Council requires a minimum of $20 million in cover and must be listed as an interested party on all Certificates of Currency.
Your application cannot be approved without this insurance in place.
Importantly, any vendors you engage to operate at your event (such as food vendors or amusement operators) are also required to have their own insurances in place. As the event organiser, it’s your responsibility to ensure you receive a copy of the vendor’s public liability insurance in addition to your own. Food vendors may also require a current Food Safety Supervisors (FSS) Certificate.
The time required to assess an event varies depending on the size, style and time of the event.
Council is required to perform a host of checks (often involving other authorities) in the assessment process so please ensure you plan ahead and allow us enough time to assess your event.
Generally, yes. However, every effort has been made to keep fees as low as possible for event organisers and ensure Singleton remains an event location of choice. If you are a community or not-for-profit group running a low impact event, you may qualify for a fee exemption.
All fees are outlines in Council’s Fees and Charges.
For fee advice, contact Council on 6578 7290.
Depending on the nature of your event other permits and approvals may be required for things such as:
This is not an exhaustive list, but includes the most common permits and approvals required in most event licences issued by Council.
A Fire Safety Certificate (not to be confused with an Annual Fire Safety Statement) contains details of an assessment of the fire safety measures in a commercial/ industrial building. It is required to be lodged with the certifying authority and the Commissioner, Fire and Rescue NSW by the owner of the building or the owner's agent:
Each year, the owner of a building to which an essential fire safety measure is applicable must submit an Annual Fire Safety Statement to Council for the building. Annual Fire Safety Statements are issued by or on behalf of the owner of the building. They declare that all fire safety measures on the premises have been maintained to the appropriate standards and that exit paths allow for the safe passage through the premises in the event of fire. A copy must also be given to Commissioner, Fire & Rescue NSW.
A fire safety measure is any aspect of construction, piece of equipment or can be evacuation plans that are required to ensure the safety of people within the building in the event of fire or other emergency. These measures include things like fire-rated construction, smoke detection and alarm systems, portable fire extinguishers, fire hose reels, hydrants, exit signs or evacuation plans. Fire safety requirements vary from building to building.
The Fire Safety Measures and their required level of performance applicable to the building are itemised on the Fire Safety Schedule which is attached to the reminder letter sent by Council to owners of buildings prior to the Fire Safety Statement being due.
The owner must ensure that a competent fire safety practitioner inspects each fire safety measure. The choice of person to carry out an assessment or inspection is up to the owner. The person who carries out an assessment must inspect and verify the performance of each fire safety measure being assessed. Note: All paperwork provided by your properly qualified person is for the owner only and must not be lodged with Council. It is important that records of inspections are kept by the owner.
Complete all sections on the Fire Safety Statement Form and provide dates where required to do so. Check the form again for accuracy and completeness and lodge it at the council. A Fire Safety Statement for a building must deal with each essential fire safety measure in the building premises. It must be submitted within 12 months after the date on which the previous statement or the final fire certificate was given, and it must be lodged within three months of the date of inspection and assessment. The statement must be submitted to Council and Commissioner, Fire and Rescue NSW, as previously indicated.
The NSW Government and Council treats fire safety issues seriously.
Where required under legislation to provide a statement, the owner is responsible to ensure lodgement, regardless of whether the property is tenanted or vacant.
As an owner, please consider:
Please see Council Fact Sheet in regards to changes to the Legislative requirements which came into force 1 October 2017. A Guide for Building Owners and Building Fire Safety Regulation Fact Sheet are also available from the State Government website.
Legislation requires all NSW residents must have at least one working smoke alarm installed on each level of their home. This includes owner occupied, rental properties, relocatable homes or any other residential building where people sleep.Smoke alarms are already mandatory for all new buildings and in some instances when buildings are being renovated.Smoke alarms are life-saving devices that provide benefits for occupants. They detect smoke well before any sleeping occupant would and provide critical seconds to implement actions to save life and property. Smoke alarms are designed to detect fire smoke and emit a loud and distinctive sound to alert occupants of potential danger.
You must install smoke alarms which comply with Australian Standard 3786 (AS3786). The standard should be clearly marked on the packaging.If you previously installed smoke alarms prior to 1 May 2006 that do not comply with AS3786 they will be deemed to comply (providing that they are working and in the correct location).
The type of smoke alarm you require is dependent on the type of premises you live in or own.There are a number of different types of smoke alarms available: ionisation, photoelectric, carbon monoxide, alarms for the Deaf and Hearing Impaired, alarms with emergency lights and special models for kitchens and relocatable homes. All of these smoke alarms differ in how they detect smoke and/or alert people.Smoke alarms can also have varying power sources. They can either be hard-wired or battery-operated.Find out more about smoke alarm power sources from Fire and Rescue NSW.
Most battery-powered smoke alarms can be easily installed by the home owner or a maintenance contractor and do not require professional installation. Hard-wired smoke alarms, however, will need to be installed by a licensed professional. Always install a smoke alarm in accordance with their instructions. They are usually most effective when located on the ceiling, preferably away from walls and fitings. The best locations are in hallways leading from bedrooms and in sleeping areas. Since smoke alarms respond to airborne particles other than smoke, it is better not to install them in kitchens, bathrooms, laundries and garages. If possible, avoid areas with strong drafts. Note: If a garage etc is a separate level a smoke alarm must be installed.
Council can investigate reports of illegal dumping. A specialised officer can attend the site of illegal dumping and conduct investigations in an attempt to identify where the waste material originated from and who was responsible for dumping the waste. Help Council catch illegal dumpers by reporting incidents. You can report illegal dumping incidents to Council.
Under the Protection of the Environment Operations Act 1997, it is an offence to transport waste to or deposit waste in a place that cannot lawfully be used as a waste facility and also an offence to cause or permit it to be transported or deposited. Penalties for this offence can be up to $250,000 for individuals and $1 million for corporations. On the spot penalty notices from $2000 to $8000 can be issued by officers for lesser offences.
There is no need to dump unwanted items and materials. Council encourages residents to make use of the many waste and recycling services on offer. Council provides a weekly waste collection service to residential and commercial properties. Each property that pays a waste service charge receive a 240 litter red-lidded bin for general waste. Households and businesses have a separate bin for recyclables which are sorted and re-manufactured into new products.
Help Council catch illegal dumpers by reporting incidents. You can report illegal dumping incidents to Council by providing information such as the time of day, registration number of the car, description of the person and any other information that would help identify the offender.
Owners or occupiers of premises with water cooling systems, and hospital warm water systems installed must notify and register with Council.
New systems can be notified to council on the notification form. This form can also be utilised if you need to update your details with Council's register. Singleton Council conducts annual inspections of all cooling towers to ensure they are meeting their legislative requirements. This inspection involves:
Council officers will review and record all information submitted in the Register of Regulated Systems and may undertake individual site inspections.
All water cooling systems can only be operated if they are equipped with a process designed to control microbial growth and only if the process is in continuous operation and certified annually.
All regulated systems are required to be equipped with an operating and maintenance manual which includes details of inspections and services performed. Manuals and records must be kept on site.
A copy of the annual certificate of disinfection along with records of services and cleaning must be submitted to Council. Please note: only a 'duly qualified' contractor can be engaged to install, operate and maintain regulated systems. The Office of Fair Trading licenses contractors who undertake this work.
If a cooling tower or water cooling system is no longer in operation on your site it must be decommissioned by a licensed contractor. The Office of Fair Trading licenses contractors who undertake this work.
Once removed, you should receive a decommissioning certificate which is required to be submitted to Council by posting to PO Box 314 Singleton NSW 2330 or emailing firstname.lastname@example.org, so that the water cooling system can be removed from the register of regulated systems.
Find out more on the NSW Health website about what building owners and occupiers can do for Legionnaires Disease Control. You can also access the NSW Public Health Act 2010 or the NSW Public Health Regulation 2012.
The Singleton LEP 2013 is legislation prepared under the Environmental Planning and Assessment Act 1979 (EP&A Act 1979). Under the EP&A Act 1979, the NSW Minister for Planning has the power to amend the LEP. In some instances, however; the Minister may delegate these functions to Council.
Singleton Council, as the relevant planning authority for the Singleton Local Government Area (LGA), can request that the NSW Minister for Planning amend the Singleton LEP 2013.
The formal process that Council must follow for such a request is termed the “Gateway process”.
The EP&A Act 1979 provides that the owner of land can request Council to consider a proposal to amend the Singleton LEP 2013 in relation to their land. Once receiving such a request, Council undertakes a pre-gateway review of the amendment proposal to determine whether it has merit.
A formal process (Pre-Gateway Review process) applies to requests made to Council to amend the Singleton LEP 2013:
Once a request for a pre-gateway review has been lodged, it will generally proceed through the following process (timeframes are indicative only):
After the pre-gateway review process, the next step is for the Council to prepare a planning proposal based on the information lodged for the pre-gateway review. The fees for preparation of a planning proposal and for the individual steps associated with the gateway process are identified in Council’s adopted fees and charges schedule. Fees are invoiced at relevant stages throughout the process.
If Council has issued written advice that it does not support a LEP amendment request, the land owner may either:
If Council has not issued written advice to the applicant (as identified on the lodgement form) within 90 days of receiving a pre-gateway review request, the land owner may:
Pest animals are species of non-native animals that can or do cause damage to agriculture, environmental resources or put human safety at risk. Pests categorised as 'declared' means they have been 'declared as pests' by the NSW government and there are legal requirements to control these species. Under the Local Land Services Act 2013, the NSW government has declared five species of vertebrate pest animals and three species of locust, as pests. They are:
Other known, but undeclared pest animals, meaning there is no legal requirement to control them, include:
There are other species that may seem to be a pest, but they are native to Australia and Council has no requirement to control them and it is prohibited to harm them. These include:
For more information on pests in NSW, visit The Department of Primary Industries Pest Species in NSW.
Under the Local Land Services Act 2013, and the Biosecurity Act 2015 there are imposed obligations to land owners to 'continually suppress and destroy declared pests'. This places responsibility for controlling pest animals with the owner or occupier of land on which they are present.
Local Land Services (LLS) is the regulatory authority on pest animals with the Department of Primary Industries (DPI) and are responsible for the legislation behind Vertebrate Pest Control. It is the role of LLS to develop community programs, provide advice, assist land managers and participate in on-ground detection and control.
Port Stephens Council is obligated and responsible for the management of vertebrate pest animals on land they own, occupy or manage.
*Singleton Council takes no liabilities in works carried out by other parties
No. Burning general waste is prohibited under the Protection of the Environment Operations (Clean Air) Regulation 2010.
Property owners can burn tree branches and vegetative material on their premises if their allotment is greater than 4,000 square metres in area and zoned Rural RU1, RU2, RU3, RU5 and Large Lot Residential R5 under Port Stephens Local Environmental Plan 2013. However, permission to burn tree waste on approved properties is subject to the following conditions:
No. Open burning in the Singleton LGA is permitted only in the following circumstances:
Approval to burn in the open during the Statutory Bush Fire Danger Period is subject to a permit from the New South Wales Rural Fire Service and any additional conditions contained in the permit.
Authorised Officers of Council and certain officers of other authorities are empowered to serve Penalty Infringement Notices where it can be established that there has been a breach of the Protection of the Environment Operations (Clean Air) Regulation 2010.The fines associated with Penalty Infringement Notices are set by the Protection of the Environment Operations (Clean Air) Regulation 2010.
For a property to be considered 'overgrown', it must meet some or all of the following criteria:
The first step is to speak to the property owner directly. If this course of action does not resolve the problem, you should ensure the property in question meets the guidelines above, before reporting an overgrown property to Council. Council may not be able to assist if the property is not considered to be an unsafe or unhealthy environment.
Once a valid complaint about an overgrown property has been received, Council will use the following process:
Under the provision of the NSW Public Health Act 2010 and NSW Public Health Regulation 2012 all premises which perform a skin penetration procedure are regulated and required to register with Council.
A skin penetration procedure (whether medical or not) includes:
Tattoo Parlours (NSW Fair Trading)
Tattooing and other body art - hygiene standards (NSW Health)
Eyeball Tattooing (NSW Health)
Beauty Treatment - hygiene standards (NSW Health)
Body Piercing - hygiene requirements (NSW Health)
Cleaning and Disinfection of Foot Spas (NSW Health)
Colonic Lavage (or colonic irrigation) - hygiene standards (NSW Health)
Hairdressing and Barbers - Hygiene Standards (NSW Health)
How to sterilise your instruments and comply with the Public Health Regulation 2012 (NSW Health)
Nail Treatment (manicures and pedicures) - hygiene standards (NSW Health)
Waxing - hygiene standards (NSW Health)
Council conducts annual inspections of all hairdressers, beauty salons, nail salons and skin penetration premises to ensure they are meeting their legislated requirements.
This inspection will involve the assessment of:
Council uses a standardised checklist during routine inspections.
Council charges the proprietor of the business an inspection fee in accordance with its fees and charges.
Your approval has come through, however this is often just the first steps. Outlined within your determination notice will be requirements for how to carry out your development. It is important to understand that you may have further approvals to obtain before starting work and that any work is carried out in accordance with the conditions set out in your determination notice. If your proposal includes building or construction work, you'll need to obtain a Construction Certificate.
If you need to make changes to an approved DA you will need to lodge an application under Section 96 of the Environmental Planning and Assessment Act.
There are different section 96 applications, depending on the nature and complexity of the changes being sought, however the application to 'modify a consent' (S96) is used for them all. There is an application fee payable at the time of lodgement.
The flushing process consists of cleaning the interior of the water mains by sending a rapid flow of water through the main. This is known as scouring. By flushing the water under higher release pressure through the mains, the build-up of sediment will be dislodged. Some slight discolouration of the water supply may occur after mains flushing in the immediate area, but this will quickly disperse after running a tap for a short period of time.
Council will notify residents of any planned scouring occurring. If you experience dirty, or discoloured water after a scheduled clean, try running the outside tap for 1 to 5 minutes until the water clears.
Residents living in areas furthest away from the nearest reservoir, or at the end of a street, may experience discolouration more frequently than others. This is because the water has further to travel and this allows heavier particles to settle out of the water and become visible. Weekenders or untenanted houses in any area may also experience discolouration when first turning on a tap after a period of time without using water at the home.
Discolouration can also be caused by old household connections as well as certain types of pipes. For example discolouration will occur more often in houses with galvanised water pipes. Galvanised pipes are no longer used in homes, with copper - or more recently polyethylene pipes have become the norm. Anyone who experiences regular water discolouration and has galvanised water pipes in their home may consider replacing them and should seek further advice and assistance from a local plumber.
Council is constantly testing the quality of drinking water in our area to ensure it complies with the Australian Drinking Water Guidelines, administered by NSW Health. Generally dirty water is not a hazard to health, although it may appear unpleasant.
Water that is milky or white in colour is the result of small air bubbles within the water. This is usually due to air becoming trapped in the pipes - perhaps after the repair of a broken water main. This water is harmless and if left in a container on the bench, the air will quickly dissipate and the water will become clear. It will not stain your washing.
Discolouration of the water supply by materials such as iron and/or manganese may cause a rust coloured stain on your clothing and linen while washing. If you notice a discolouration in the water from your household taps, don't use your washing machine until the water is clear.
If your property, including clothes, household furniture or fittings, has been damaged by a dirty water (water discolouration) event, Council will consider, on application, requests to clean, replace or repair the damaged items. Council will attempt to have the items cleaned the items in the first instance.
If you notice water discolouration in your home, we suggest you wait an hour or two then check that the water from your front tap (nearest to the water meter) is clear. If it is clear, go to the tap at the furthest point from your water meter (usually the garden tap in the backyard) and run the water for a few minutes until it also runs clear. If the water coming into your front tap is not clear contact Council and we can arrange flushing of the water mains in the local area. While flushing is being undertaken, customers can experience very dirty water, however this will clear shortly afterwards.
Council has approximately 300 kilometres of water mains, 9 water pump stations and 12 water reservoirs, so we are unable to monitor them all at the same time, so we do rely on residents to advise us of any severe or ongoing discolouration to the water supply in order to take action in the immediate area.
It is important that all tanks are installed in accordance with manufacturer's specifications. Particular attention needs to be given to the supporting base upon which the tank will be located. Every 1000 litres of water weighs one tonne and as many tanks can contain a considerable amount of water, proper base preparation is essential. This will ensure the tank does not lean or topple or cause damage to pipes and drainage lines. Additionally, tanks should not impede access for building and fence maintenance or inspection as this may lead to problems later on.
The overflow from a tank is required to be disposed of in an approved manner, so as not to cause a flooding or nuisance problem to adjoining properties. In most cases this will mean connecting the overflow into an approved stormwater system for disposal to the street gutter or to a drainage easement.
New houses and certain additions and alterations are required to provide water tanks under current legislative provisions, known as BASIX. In the interest of conserving water, tanks are connected to laundries, toilets and garden taps. Town water is used to top up the tanks to ensure continuous supply is maintained in dry times.
Owners of existing houses can provide similar systems however it is important to note that the work must be carried out by a licensed plumber to ensure a safe supply and to prevent contamination of the town water supply.
The BASIX website can provide you with additional information.
Where a reticulated town supply is available, the NSW Department of Health recommends that rainwater from tanks not be used for human consumption.