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Posted on: 5 April, 2018

Survey targets the community’s views on Council performance

Residents across the Singleton local government area (LGA) will be randomly chosen to rate their satisfaction with Council services in a survey being conducted next week.

A sample of Singleton residents aged 18 years and over will be contacted to take part in a landline telephone survey, or approached to respond to the survey face-to-face as Singleton Council undertakes the first community satisfaction survey since 2016.

Micromex Research has been engaged to conduct the survey over a one-week period from Monday.

General Manager Jason Linnane said the survey results were an important measure for Council’s performance and would contribute to decision-making around Council’s service delivery and operations.

“The survey is a means to gauge perceptions of Council’s performance in a range of areas, including customer service, infrastructure and communications, as well as to provide a channel for people in our community to tell us what issues they think are facing Singleton in the next 10 years,” he said.

“It’s also a mechanism to allow Singleton Council to benchmark our performance against other councils to make sure we are performing at the highest possible level for our community.

“People will be randomly contacted to take part in the survey, either in a telephone call to their landline or in person while they’re out and about in Singleton to achieve a statistically valid sample size.

“The survey will take about 15 minutes to complete and is a great way for people to provide honest feedback about what we do at Council, as well as be actively involved in the future of our community.”

Mr Linnane said Council would report the outcomes of the survey back to the community, along with how Council would take action in response to the results.

“Singleton Council exists purely to deliver the services that make Singleton a great place to live, work, visit and invest,” he said.

“We value meaningful engagement with our community and this survey is an important indicator of the services that are most valued by our community, and how our residents rate how we’re delivering.”

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