Updates about our facilities and services
Council is taking action to prevent the spread of COVID-19. We implore everyone to follow the advice of government health authorities by maintaining good hygiene practices, social distancing, and staying at home.
CUSTOMER SERVICE CENTRE
- Our customer service centre is open virtually. You can call us on 6578 7290, talk to us via webchat, or send us an email via firstname.lastname@example.org
SINGLETON WASTE MANAGEMENT FACILITY
- Council made the difficult decision to close the Waste Management Facility to household disposal of waste. Council’s kerbside collection service relies on continuity of the landfill operations and restricting access to only essential collections was considered a necessary step. Council encourages the community to use kerbside collection bins (red, yellow and green) to dispose of garbage, recycling and garden organics as we would normally do. Kerbside collection services will continue. Large items must be kept at home.
- Council is currently contacting known commercial customers to discuss disposal processes. If you have enquiries related to commercial disposal, please contact Customer Service.
- For those in the community who may not be able to access a kerbside collection, please contact Council via phone or email and staff will discuss options with you. In the meantime, residents will need to store waste on their property until further notice.
- The community is reminded that it is an offence to illegally dump waste, with penalties of $2000. Council staff and rangers, along with the police, are conducting routine patrols.
- Burragan Recycling Shop at the Singleton Waste Management Facility is closed
- Kerbside waste collection continues as usual
SINGLETON PUBLIC LIBRARY
- The Library is closed to customers, with services limited to digital only
- All library members have access to a range of digital collections from our website 24/7. Click here to access the Library’s range of digital collections
SINGLETON YOUTH VENUE
- Singleton Youth Venue is closed
SINGLETON CIVIC CENTRE
- The Civic Centre is closed until 1 July 2020
SINGLETON VISITOR INFORMATION CENTRE
- The Singleton Visitor Information Centre (VIC) is closed to visitors
- Singleton Council’s Mobile Preschool is closed
SINGLETON GYM AND SWIM / SINGLETON HEIGHTS SPORTS CENTRE
- The Gym & Swim and the Heights Sports Centre were closed from 12pm on 23/3/20 in line with the Federal Government’s directive for the closure of gyms and indoor sporting venues
LAKE ST CLAIR
- Lake St Clair is closed to both campers and day trippers. People with existing bookings may transfer their booking to next year, or receive a credit. For more information, e-mail email@example.com
PARKS AND PLAYGROUNDS
- All playgrounds, skateparks and outdoor fitness equipment are CLOSED and will be patrolled by police
- All public toilets are closed with the exception of Burdekin Park (24 hours) and Townhead Park (daytime hours), and toilets in our villages
CAPITAL WORKS PROJECTS
- Work on Broke Skate Park has been suspended
- Some Council building are closed, including 74 George Street and the Museum
- Council staff are providing a limited building certification service as a result of the COVID-19 pandemic. Where possible Council certifiers will undertake inspection of building work under construction in order to support the local economy.
- Council certifiers will adhere to strict social distancing requirements specified by the health authorities and inspection bookings will only be made on a case by case basis at this stage.
- Inspections in confined and enclosed spaces will not be undertaken until further notice in the interests of the health of the community and Council staff.
- Building certification services will be reviewed on a regular basis and the community will be informed of any changes. Please be aware however that waiting times for inspections will be longer than normal and the your co-operation at this time would be appreciated.
- If you have any further questions regarding Council’s building certification service at this time please contact Customer Service on 02 6578 7290
ANIMAL MANAGEMENT FACILITY
- The Singleton Animal Management Facility is operating as normal, however alternative collection methods are currently being explored. For impounded animals that are microchipped, the process will be very simple. However, for animals that are not microchipped, additional statutory measures are required before the animal can be released. If your pet is impounded, please contact Customer Service via phone for instructions.
- This is a difficult time for our community, and the impact on pets is also being felt with increased demand for ranger services. Please be patient as our service levels are adjusted to accommodate the need to meet social distancing measures set by the Government. If you are concerned about the welfare of animals, please contact Customer Service. If the matter is an emergency, please contact the Police.
CHANGES IN THE WAY IN WHICH RETAIL PREMISES CAN OPERATE
- The Minister for Planning and Public Spaces made the Environmental Planning and Assessment (COVID-19 Development – Extended Operation) Order 2020 on 25 March 2020, allowing for retail premises such as supermarkets, pharmacies and corner stores to operate 24 hours per day. This includes deliveries.
- Retailers that are part of hotels and motels are now also able to provide food and beverages 24 hours per day to people using their accommodation to consume in their rooms.
- All other conditions of approval apply, and when operating outside usual hours, retailers must take steps to reduce noise.
- Council acknowledges that these arrangements may cause inconvenience for some, please note these arrangements will be temporary during the coronavirus pandemic.
PUBLIC HEALTH AND BUSINESSES
- There are a number of public health and business orders issued by the NSW government in response to the COVID-19 pandemic.
- Primary industry production and related businesses and the entire food supply chain is an essential industry.
- At present, there is no evidence that livestock or companion animals/pets such as dogs and cats can be infected with the COVID-19 virus. However, it is always a good idea to wash your hands with soap and water after contact with animals.While this virus seems to have emerged from an unknown animal source in China, it is now spreading from person-to-person, and contact with people is the main route of infection.There is no evidence to suggest that any animals (livestock, pets or wildlife) in Australia might be a source of infection with this new coronavirus. For more information, visit the Department of Primary Industry website.
- More information is available on the NSW Health website or the Federal Government Health website
- Call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450
- If you have concerns about your health, please consult your GP via phone