About your sewer service

Council operates an extensive system to transport wastewater (sewer) from your home to the Sewer Treatment Plant, including 152 kilometers of sewer mains, 15 sewer pump stations and 210 pressure sewer units.  Council is licensed to operate the sewer system by the EPA and subject to strict environmental and health protection standards.  Learn more about our responsibilities, how the systems operate and how you can help:

SEWER SERVICE AREAS

Council manages and supplies approximately 14,709 customers with essential sewer services in the urban footprint of Singleton, including Singleton Town, Glenridding, Singleton Heights, Hunterview, Darlington, McDougalls Hill and Maison Dieu areas. 

View sewer service areas here.

Council does not provide sewer supply services to Branxton and North Rothbury areas.  By special agreement with Council, Hunter Water operate these services within Council’s Local Government Area.

Learn more about our Sewer Supply System here

SEWERAGE ACCESS POINTS AROUND YOUR HOME

If your home or business is connected to sewer, chances are you will have a Sewer Inspection Shaft and an Overflow Relief Gully located on your property. These two access points are important in the event of a sewer blockage. It is important to know where these points are 

Sewer Inspection Shaft 
A sewer inspection shaft (or boundary riser) is located close to the property boundary and is the pipe that leads to the sewer main. The sewer shaft is used both for maintenance access and to confirm the sewer system within the property is working correctly. In the event of a sewer blockage or overflow on the property, the sewer shaft should be located and inspected by the owner of the property before contacting Council or a plumber. An inspection of the sewer shaft can determine whether the overflow is due to a blockage in the sewer pipes within the property, or due to a blockage in Council sewer main.

Overflow Relief Gully - ORG
An overflow relief gully - ORG (or yard gully) are drain-like fittings located outside your home, that allows sewage to overflow away from the inside of your home and outside to the garden if there is a sewer blockage. They are designed so that the loose fitting grate be free to ‘pop off’ completely allowing the sewerage flow that has backed up in the pipes to escape through the ORG outside, rather than inside of your home or business.

The property owner is responsible to maintain or repair all the pipes within their property.

Find out more about your overflow relief gully here and your responsibilities as  a property owner here