Water Restrictions

Level 1 Water Restrictions will take effect from Wednesday 26 June 2019, with penalties to apply from 1 September 2019 to allow a period of amnesty for residents to take heed of how they can use water under the restrictions.

Singleton has a very secure water supply from Glennies Creek Dam, although there may be times when restrictions need to be imposed.  Council may interrupt, limit or place restrictions on the supply of water when necessary by order of the Mayor and General Manager, including the:

  • purposes for which the water can be used;
  • times when the water can be used;
  • methods by which the water can be used; and
  • quantities of water that can be used.

Water restrictions are applied in cases of continuing drought conditions or other emergencies, if the available stored water or capacity to supply is limited or in the general interest of all water consumers, such as supporting other areas within the Hunter region experiencing reduced water allocations.

Water restrictions will be widely advertised across various platforms to ensure awareness by all customers. All customers must comply with the conditions of the water restrictions on and from the date specified in the notice. Non-compliance with the conditions of the water restrictions may result in a penalty, in accordance with the relevant legislation and Council resolution.

The levels of water restrictions that will be applied by Council are outlined in Council’s Drought Management and Emergency Response Plan, in particular section 7.  These levels are in line with the regional restrictions adopted by surrounding regional Councils, including Muswellbrook and Upper Hunter, and provide consistency for our neighbouring communities.

There are six levels of restrictions adopted by Council, with the first two creating awareness of the value of water and encouraging the community to be mindful of how and when they use water.  These levels are:

  • Level One – Low Level Restrictions
  • Level Two – Moderate Level Restrictions
  • Level Three – High Level Restrictions
  • Level Four – Severe Level Restrictions
  • Level Five – Extreme Level Restrictions
  • Level Six – Emergency Level Restrictions

Seasonal Variations to Watering Times
Restriction levels for watering activities including gardens and lawns are subject to seasonal variations for summer and winter.  For all restriction levels:

  • Summer means the months of October, November, December, January, February, March and April
  • Winter means the months of May, June, July, August and September.

Water restrictions apply to all residential, commercial, industrial and government customers connected to reticulated water supplies in Council’s water supply area.  The activities and restrictions are different for residential and non-residential (commercial, industrial and government) customers.

The levels of restrictions and restricted activities able to be imposed by Council are available below:

The restricted activities are in addition to the Council adopted permanent water saving rules under its Water Supply Services Policy, which are applicable to all residents and businesses connected to Council’s water supply.

Water restrictions apply to all residential, commercial, industrial and government customers connected to reticulated water supplies in Council’s water supply area, including the following areas:

  • Singleton (including surrounding suburbs)
  • Singleton Heights (including surrounding suburbs)
  • Whittingham
  • Mount Thorley
  • Jerrys Plains
  • Broke, and
  • Above Obanvale Supply customers.

If you receive a water usage account from Singleton Council, then water restrictions apply to your property! If in doubt, contact Council’s Customer Service Team on T 6578 7290 or email

What about Hunter Water Supply Areas?
If you are located within the Hunter Water Supply Area (Branxton, Dalwood, Leconfield, Belford, North Rothbury), that is your water usage account is issued by Hunter Water, Council’s water restrictions do not apply. Check Hunter Water’s website for information and advice regarding water restrictions in Hunter Water’s supply areas.

What about Water Licences and Bores?
Water licences, including for bore water, are not subject to Council’s water restrictions, however this does not mean there are no restriction son use. Check the Water NSW website, regarding licence conditions.

Section 637 of the Local Government Act, 1993 (NSW) permits Council to apply a penalty to a person who wilfully or negligently wastes or misuses water from a public water supply. From s637, the maximum penalty for a person who wilfully or negligently wastes or misuses water from a public water supply or causes any such water to be wasted is 20 penalty units.

Penalties will be issued in line with Council’s Water Restrictions Policy. 

At the date of the draft Water Restrictions Enforcement Policy, one penalty unit is equivalent to $110, meaning all penalties issued are up to $2,200.

Council understands there are times water usage is required outside the designated hours or purposes, or the conditions of restrictions cannot be reasonably met. In these instances, you may apply for a Water Restriction Special Exemption or Variation.

There are two types of variations applicable to water restrictions:

  • Special Exemption - available for one off activities over a short time period; for example pressure cleaning a driveway for repairs and maintenance.
  • Special Variation - available for the duration of the water restriction level applicable to the approval; for example an aged pensioner may apply for a special variation to watering times or days based on when carers are available.

Applications are to be in writing and must include the:

  • details of the activity
  • duration of variation (if an exemption application)
  • address of the property
  • property occupier details.

You can apply by email, post or in person. If the application is successful, approvals and conditions will be granted in writing.

Council’s Drought Management and Emergency Response Plan is driven by defined triggers based on consumption, storage and weather. It details how Council will manage Singleton's water supply during periods of drought and details these triggers.

To view the current storage level of Glennies Creek Dam, visit NSW Government Water Information.

Information relating to Council's adopted water wise rules including water saving tips around the home are available on our Water Wise Rules Page

Related documents available for download:

For further information on water restrictions contact Singleton Council Customer Service Team on T 6578 7290 or email