The Customer Service Plan - Water and Sewer Group has been developed to provide a valuable and easy to interpret source of information for Council employees and its customers and ratepayers.
It clearly explains the responsibilities of Council's Water and Sewer business in providing essential functions in a sustainable and efficient way and the minimum levels of service customers can expect from Councils Water and Sewer business are detailed in the appendices.
In addition, the roles and responsibilities of Council’s water and sewer customers and property owners have been explained.
Customer Service Plan - Water and Sewer Group
Customer Service Plan - Water and Sewer Group - Appendices - June 2018